PATIENT GUIDE, COMPLAINTS,AND COMPLIMENTS

Patient Guide

The National Heart Clinic provides specialist-led cardiac care delivered by a team of cardiac professionals. Our approach focuses on personalised assessment, ensuring each patient receives the right care at the right time. 

Patients attending the clinic can expect transparent communication, professional conduct, and attentive support throughout their visit. Our clinical and administrative teams work together to make sure patients feel informed, respected, and confident in their care decisions.

We are committed to inclusive access for all patients. If you have a disability, require physical assistance, please notify us in advance so appropriate arrangements can be made.

Consultations and investigations may be paid for privately or through private medical insurance. Patients using insurance should confirm authorisation and coverage with their insurer before booking to avoid delays or unexpected costs.

For enquiries, appointment support, or general assistance, patients are encouraged to contact [email protected] 

Complaints 

The National Heart Clinic is dedicated to maintaining the highest standards of clinical care and patient experience. We take concerns seriously and view feedback as an opportunity to improve our services.

Patients may raise concerns informally by speaking with a member of the clinic team or contacting us directly at email [email protected]

Complaints should be made as soon as possible and ideally within 12 months of the event. All formal complaints will be acknowledged within three working days. A comprehensive written response will be provided within 20 working days.

Compliments 

Positive feedback is highly valued at The National Heart Clinic and plays an important role in recognising excellence and maintaining high clinical standards.

If you would like to share a compliment about your care, your consultation experience, or the professionalism of our team, feedback may be given in person or submitted directly to the clinic.

Compliments are shared with the relevant team members and contribute to staff recognition and ongoing service improvement.

Patient feedback is an essential part of our commitment to delivering safe, high-quality, and patient-centred cardiac care.